Sales & Service Manager - Old Orchard

The role

The Sales & Service Manager is a member of the store leadership team focused on business and guest experience strategy. This person oversees the Sales & Service team, manages business data, and leads talent development.

What you will do

• Investigate and root cause sales opportunities
• Oversee the Sales & Service team to execute guest experience
• Build client relationships daily
• Ensure effective sales floor coverage
• Partner with the General Manager to build and execute Sales & Service strategy
• Represent the business in meetings and conference calls
• Review and monitor budget, reporting and business data
• Lead a team through accountability and continuous coaching
• Establish internal and external pipeline through succession planning and recruitment
• Write an effective schedule

Required qualifications

• 3-5 years of retail or related industry leadership experience
• Working knowledge of MS Office (Word, Excel and Outlook)
• Extraordinary interpersonal and communication skills, both verbal and written
• Agile with the ability to handle multiple tasks in a changing environment
• Independent work ethic, time management skills, and personal accountability
• Aligns with and embodies ALO’s Guiding Principles
• Requires constant movement in and around all areas of the store
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift

Benefits

• Generous ALO employee discount
• Free membership to ALO Wellness Club
• Competitive medical, dental and vision plan options
• Free virtual access to mental health providers
• New parent support for employees and dependents
• 401k matching
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries (select cities)
• Commuter benefits

About the company

ALO focuses on mindful movement at the core of why they do what they do. They believe mindful movement in the studio leads to better living.