Field Service Engineer II - US East

The role

This person will perform instrument installation, maintenance, and upgrades for the ARGO platform. The role involves providing remote and on-site customer support in customer laboratories.

What you will do

• Instrument installation, planned maintenance, corrective maintenance, and upgrades for the ARGO platform
• Provide remote and on-site customer support throughout east, south east US, and beyond
• Initiate and cultivate positive relationships with customers and colleagues
• Address customer requests rapidly including documenting in CRM system
• Collaborate with colleagues to provide solutions to customer facing issues
• Provide Voice of Customer insights to inform product improvements
• Create and refine scalable customer support processes
• Create and review technical work instructions, manuals, and bulletins

Required qualifications

• Bachelor’s degree or equivalent in related field
• Exceptional ability to communicate across all organizational levels, including executives
• Pragmatic thinker with a clear and effective approach to problem-solving
• Outstanding written, verbal, and presentation skills
• Demonstrated technical skills including ability to diagnose electrical, electromechanical and fluidic sub systems
• Strong orientation towards process improvement, adept problem-solving skills, and unwavering commitment to quality
• Desire, ability, and willingness to travel from your home location to customer sites throughout South East, Eastern US, and beyond when needed, with possibility of some global travel
• Positive can do attitude
• Adaptable self-motivated person with an attention to detail

Nice to have

• 1-3 years of field-based experience in bio-tech industry
• Preferred location is Baltimore, MD or Philadelphia, PA

Benefits

• bonus
• equity
• benefits

Before you apply

• We participate in E-Verify to confirm authorization to work in the United States

About the company

Alamar develops innovative approaches to measure critical protein biomarkers from liquid samples. The company aims to enable the earliest possible detection of disease.