Director, Solutions Engineering

The role

This Director, Solutions Engineering is a player/coach role. You will mentor a team of Solutions Engineers and directly support strategic deals to help customers understand the value of the platform.

What you will do

• Mentor and lead Solutions Engineers through 1:1s, career development, and coaching
• Define and execute a regional technical strategy
• Partner with Sales leadership in forecast and pipeline reviews
• Standardize and improve Solutions Engineering best practices and PoC frameworks
• Work with Product, Engineering, Marketing, and Customer Success to influence platform evolution
• Lead technical discovery, solution design, and demonstrations for high-value accounts
• Develop prototypes, technical spikes, or custom integrations
• Facilitate technical discussions with CIOs, CTOs, and senior stakeholders
• Advocate for customer needs to influence the product roadmap

Required qualifications

• 8–10+ years of experience in Solutions Engineering, Pre-Sales Engineering, or Solutions Architecture in a SaaS organization
• 2–3+ years in a people leadership role
• Experience supporting API-driven integrations and cloud infrastructure
• Understanding of sales methodologies such as MEDDICC
• Experience partnering closely with Account Executives
• Ability to move from high-level strategy to hands-on troubleshooting and technical execution
• Excellent prioritization, project management, and organizational skills
• Ability to communicate complex technical concepts to technical and non-technical audiences
• Strong coaching mentality
• Exceptional interpersonal, written, and oral communication skills
• Ability to build rapport and set expectations with executive level stakeholders
• Must live in Austin or the surrounding areas

Benefits

• Competitive base salary + Company-wide bonus program
• Generous and flexible time off and parental leave policies
• Medical, Dental, Vision and Life Insurance are 100% paid for employees
• 401K with generous company match
• Amazing rewards and incentives
• Commitment to community service with opportunities to give back
• Access to new downtown office with 360 views of Austin, high-tech building gym and nearby running trails
• Ongoing career development opportunities through our Learning & Development team

Before you apply

• This position is not eligible for visa sponsorship
• Candidates must have existing authorization to work in the U.S. without the need for sponsorship now or in the future

About the company

AlertMedia, backed by Vista Equity Partners, helps organizations protect their people and businesses through all phases of an emergency. Their solutions help companies identify, respond to, and recover from critical events.