Enterprise Customer Success Manager

The role

The Enterprise Customer Success Manager takes ownership of customer relationships for Enterprise accounts. They provide strategic partnership, drive adoption, and support customer health, retention, and growth.

What you will do

• Build strong relationships with customers in the enterprise category
• Evaluate risk management and utilize best practices to drive retention
• Support initiatives to grow and expand existing accounts through adoption, cross-sell, and upsell
• Manage personal touchpoints to drive ongoing customer experiences
• Conduct effective Quarterly Business Reviews
• Consult with customers on data automation options and support configurations
• Own cross-functional coordination for accounts
• Maintain executive alignment and visibility through updates and escalations
• Respond to customer inquiries in a timely manner
• Communicate software requirements to product management

Required qualifications

• 3+ years experience as a Customer Success Manager
• 1-2+ years experience supporting Enterprise customers in a CSM role
• Desire to work with demanding, multi-national customers
• Established CSM who is self-motivated and customer-focused
• Salesforce and excel required
• Outstanding verbal and written communication skills
• Strong listening skills
• Excellent project management skills
• Strong analytical, negotiation, and creative problem-solving skills
• Ability to work with business development, software development, and product management
• Desire and ability to learn and be coached

Nice to have

• Emergency communications or risk response industry experience
• Gainsight

Benefits

• Competitive base salary + Company-wide bonus program
• Generous and flexible time off and parental leave policies
• Medical, Dental, Vision and Life Insurance are 100% paid for employees
• 401K with generous company match
• Amazing rewards and incentives
• Commitment to community service with opportunities to give back
• Access to new downtown office with 360 views of Austin, high-tech building gym and nearby running trails
• Ongoing career development opportunities through Learning & Development team

Before you apply

• This position is not eligible for visa sponsorship
• Candidates must have existing authorization to work in the U.S. without the need for sponsorship now or in the future

About the company

AlertMedia is a high-growth, PE-backed SaaS company and a leading risk intelligence and response platform. They help organizations protect people, operations, and brands through a unified platform.