Customer Account Director (EMEA)

The role

The Customer Account Director will grow revenue across AlertMedia's customer base in the European market. The role covers renewals, up-sells and expansions, working with customers and with the Customer Success and Sales teams.

What you will do

• Develop and manage a sales pipeline from prospecting to close, with notes in Salesforce.
• Build account maps and territory plans to cross-sell within named accounts.
• Partner with Customer Success and Renewals to find expansion opportunities and meet expansion revenue targets.
• Review renewals and obstacles that limit adoption or create renewal risk.
• Collaborate with Sales, Marketing and Product.
• Work with Marketing on outbound campaigns for product updates, webinars and trainings.
• Lead presentations and demos with a consultative approach.
• Manage account issues and escalations related to licensing, contracts and renewals.

Required qualifications

• 5+ years of experience in account management or sales with a history of success (preferably SaaS).
• Experience managing a pipeline or roster of named accounts and forecasting accurately.
• Ability to map account whitespace and influence stakeholders at various levels to close deals.
• Exceptional interpersonal skills and clear written and oral communication.
• Comfortable building rapport, negotiating and setting expectations with executives.
• Comfortable with ambiguity and adapting in rapidly changing environments.
• Ability to travel to visit clients and attend events and tradeshows.
• Legal right to work in the United Kingdom.

Benefits

• Competitive base salary plus variable commission and company-wide bonus program.
• Generous and flexible time off and parental leave policies.
• Medical, dental, vision and life insurance, 100% paid for employees.
• 401K with generous company match.
• Rewards and incentives programs.
• Community service opportunities.
• Ongoing career development through the Learning & Development team.

Before you apply

• AlertMedia does not sponsor visas; candidates must have the legal right to work in the United Kingdom.

About the company

AlertMedia is a risk intelligence and response platform used by large companies to protect people and assets. It is a high-growth, PE-backed SaaS company with more than 4,000 clients.