Contact Center Representative - Work From Home

The role

You will serve as a concierge to connect consumers with licensed insurance agents. You will engage in inbound and outbound calls using an internal platform and scripts.

What you will do

• Engage in inbound and outbound calls with consumers.
• Ask qualifying questions to match consumers with insurance agents.
• Complete follow-up calls to inquire about consumer experience.
• Help consumers get connected with the right agent.
• Record information about the consumer experience.
• Remain in frequent communication with leadership.
• Communicate with the team daily through chat.

Required qualifications

• Superior verbal communication skills.
• Comfortable defusing escalated situations while remaining courteous and patient.
• Competent computer skills.
• Receptive to coaching.
• Strong written communication skills, including spelling, grammar, and punctuation.
• Able to multitask.
• Punctual and dependable.
• Must reside and work in the state of Texas.
• Reliable, high-speed land-based home internet with at least 50 Mbps download speed.
• Must be able to connect directly to internet using a Cat 6 or higher Ethernet cable.
• Working USB headset.
• Working mouse.

Benefits

• Advancement opportunities based on performance and attendance.
• AWL provides a laptop for ongoing work.

Before you apply

• Must reside and work in the state of Texas.
• Must attend two weeks of virtual training.
• A personal computer with a webcam is required to complete the first two days of training.

About the company

AWL (AWL Holdings, LLC) is a customer acquisition marketing company that helps customers acquire customers for the US insurance industry. The company has grown from a 2-person startup in 2005 to a team of over 1,100 professionals.