Licensed Life & Health Customer Service Representative

The role

You will help new clients enroll in life and health coverage, answer policy questions, and handle service requests. You will also work with sales and agency operations teams to keep the customer experience smooth from enrollment through the life of the policy.

What you will do

• Maintain up-to-date policy status
• Conduct welcome call on all new business
• Follow up on pending carrier requirements and documentation
• Receive inbound service calls and emails and work as necessary
• Refer renewal and cancel save opportunities to retention or sales as necessary
• Work with Sales and Agency Operations leadership to meet strategic goals and execution requirements

Required qualifications

• Valid General Lines Life and Health Insurance License
• Excellent customer service skills
• Proven track record of achieving objectives
• Excellent listening and comprehension skills with attention to detail
• Ability to develop mastery of product knowledge and application process details
• Excellent computer skills
• Strong desire to win in the marketplace and achieve excellent results against challenging goals

Nice to have

• Experience in sales

Benefits

• Competitive pay
• Outstanding benefits
• Fabulous, fun, collaborative work environment

Before you apply

• An active General Lines Life & Health insurance license is required

About the company

AWL (All Web Leads, Inc.) is a customer acquisition marketing company in the US that helps insurance carriers and agents acquire customers through Internet marketing. It has over 400 employees and is based in Austin.