Front Office Operations Administrator

The role

You will represent Cortica as patients and families enter the clinic. You will perform daily operational tasks including site support, administrative duties, and facility maintenance.

What you will do

• Support site operations including open/close procedures, facility maintenance, and inventory, equipment, and furniture management.
• Complete administrative tasks such as greeting families and clients, client check-in/check-out, collecting copays, assisting with appointment scheduling, and document management.
• Interface with facility vendors and monitor inventory for necessary supplies.
• Oversee clerical procedures at the front desk and handle communication.
• Work with the Site Operations Manager and schedulers to identify and correct scheduling and EMR errors.
• Assist with onboarding of new hires and orientation.
• Communicate and escalate issues to authority.
• Prepare and sanitize treatment rooms, maintain cleanliness, and provide therapist support.
• Ensure a safe working environment and follow clinic safety protocols.
• Cross-train with other roles to ensure coverage of clinic operations.

Required qualifications

• High school diploma or equivalent
• 1+ years of office experience

Nice to have

• experience in healthcare

Benefits

• medical, dental, and vision insurance
• 401(k) plan with company matching and rapid vesting
• paid holidays and wellness days
• life insurance
• disability insurance options
• tuition reimbursements for professional development and continuing education
• referral bonuses

About the company

Cortica is a rapidly growing healthcare company pioneering the most effective treatment methods for children with neurodevelopmental differences. Their mission is to design and deliver life-changing care.