Front Office Administrator

The role

The Front Office Administrator serves as the face of Cortica for patients and families. This role completes daily operational tasks to support the clinic using communication, organization, and leadership skills.

What you will do

• Oversee the open/close procedures for the clinic
• Lead efforts to organize and maintain the premises as needed
• Sort incoming mail, voicemails and faxes and forward to the correct department
• Upload documents and maintain accuracy in EMR with physical records
• Supervise patient check-in/check-out procedures
• Complete forms for patients and email patient appointment follow-up
• Process payments, reconcile receipts with Finance, assist with collections, and support accounts receivable
• Prepare, process, and manage patient documentation in Cortica systems
• Oversee and perform clerical procedures requiring independent judgment
• Work with Operations Manager, Clinical Directors, and schedulers to correct scheduling and EMR issues

Required qualifications

• At least an associate’s degree or equivalent work experience
• 1+ years of relevant experience in an office setting
• 1+ years of scheduling experience

Nice to have

• 3+ years of customer service experience
• Experience in a healthcare organization

Benefits

• 401k matching
• 8 paid holidays
• Sick time
• Professional Development
• Referral bonuses

About the company

Cortica is a healthcare company pioneering treatment methods for children with neurodevelopmental differences. Their mission is to design and deliver life-changing care to children, families, and communities.