Senior Brokerage Operations Associate (Canada)

The role

This person will design scalable, automated, and auditable workflows for Canadian brokerage operations. They will translate CIRO-aligned requirements into processes for Product and Engineering to build.

What you will do

• Own account lifecycle and client servicing
• Manage trade lifecycle including capture, affirmation, clearing, and settlement
• Handle custody and asset servicing including corporate actions
• Manage books and records, reconciliations, and operational controls
• Oversee registered accounts and tax operations for TFSA, RRSP, and RESP
• Develop day-2 production ops including runbooks and BCP/DR playbooks
• Translate Canadian regulatory reality into runnable processes
• Redesign work for straight-through processing and automation
• Prototype and productize AI-assisted operations
• Coach partners through expertise and documentation

Required qualifications

• 10+ years of hands-on experience supporting Canadian brokerage operations
• Experience within a CIRO-regulated dealer, carrying broker, custodian, clearing firm, or global operations team servicing the Canadian securities market
• Fluent in clearing, settlement, custody, CDS/CDSX, fails, corp actions, tax, cash/securities ops, account servicing, and introducing/carrying arrangements
• Demonstrated depth in at least two of: clearing/settlement; custody & asset servicing; books & records/reconciliations; registered accounts & tax
• Regulatory-literate in CIRO, provincial securities, or CSA context
• Experience redesigning and shipping process and tooling changes
• Practical with automation and AI such as workflow automation, rules engines, RPA, or AI-assisted ops
• Exceptional written communication for SOPs, RACI, decision logs, and requirements

Nice to have

• Greenfield Canadian dealer, clearing, or custody stand-up
• API-first or broker-as-a-service / correspondent platforms
• US and Canada dual-entity operations
• Deep CDS/CDSX or Canadian market-infrastructure experience
• Registered-account or Canadian tax-ops stand-up
• AI-native ops workflow using tools like Cursor, Claude, ChatGPT, or custom agents

Benefits

• Competitive Salary & Stock Options
• Health Benefits
• New Hire Home-Office Setup: One-time USD $500
• Monthly Stipend: USD $150 per month via a Brex Card

About the company

Alpaca is a US-headquartered, global leader in agent-first brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more. It is a licensed financial services company serving hundreds of financial institutions across 40 countries.