Entitlement Analyst

The role

The Entitlement Analyst supports global sales teams with Content Authorization requests. You will collaborate with sales teams, broker partners, and customers to resolve concerns and manage access to specialized content.

What you will do

• Process Content Authorization requests submitted by sales teams by following SOPs.
• Collaborate with sales teams and broker partners to gather required information.
• Resolve customers queries and concerns.
• Track the progress of submitted Content Authorization requests.
• Track communication in CRM for transparency and auditability of casework.
• Focus on improving customer satisfaction by delivering timely, accurate, and quality services.
• Suggest process and system enhancements to increase efficiency.
• Assist with special projects as assigned.

Required qualifications

• Experience in supporting customers through an email ticketing system, chat, and/or phone calls.
• Exceptional organizational skills and attention to detail.
• Ability to execute, act tactically and write effectively.
• Strong analytical, critical thinking, and problem-solving abilities.
• Proficient in Microsoft Office Suites (especially in Excel).

Nice to have

• Salesforce or any CRM tools experience

About the company

AlphaSense is the AI platform redefining market intelligence and workflow orchestration. The platform combines domain-specific AI with a vast content universe of over 500 million premium business documents.