Account Manager, TMT

The role

The Account Manager develops relationships with customers to retain and grow the customer base. You will serve as the main point of contact for inbound queries, outbound engagement, and renewal discussions for a portfolio of clients.

What you will do

• Maximize retention rate across the book of business
• Increase and drive adoption of AlphaSense solutions into other business units
• Identify revenue at risk to prevent churn
• Forecast retention rates
• Collaborate with Account Executives to identify growth opportunities
• Cultivate relationships with users and key stakeholders
• Hold Business Reviews with key stakeholders
• Perform proactive outreach with relevant material and information
• Serve as a physical presence within each client through floor walks and lunch and learns
• Acquire value stories and product feedback to circulate internally

Required qualifications

• At least three years of experience in an account management role owning retention and growth
• Experience carrying renewal and expansion targets for managed client accounts
• Success at managing and growing relationships within Fortune 1000 clients
• Strong business acumen
• Understanding of best practices for client engagement within a SaaS environment
• Exceptional oral, written and presentation skills

Nice to have

• Prior experience in Life Sciences & Healthcare, Tech, Media & Telecom, Energy, Industrials, Consumer Goods & Retail, Consulting, Law Firms, or Insurance

Benefits

• Performance-based bonus
• Equity
• Generous benefits program

About the company

AlphaSense is an AI platform for market intelligence and workflow orchestration. The platform uses domain-specific AI and a vast content universe to help organizations drive faster decisions.