Senior Customer Success Manager, Corporate

The role

You will act as the strategic lead for complex, high-value accounts within the Corporate sector. You will drive long-term ROI through technical training and ensure company-wide adoption across multiple business units.

What you will do

• Navigate and influence multiple business units and key power users in global organisations.
• Create positive user sentiment to drive renewals and expansion with Senior Leadership.
• Design multi-quarter adoption roadmaps aligned with business objectives.
• Guide new clients through onboarding, training, and best-practice adoption.
• Lead technical conversations regarding Managed Content Providers, APIs, and Large Language Models.
• Command virtual and in-person rooms with executive presence.
• Own high-stakes, multi-day on-site engagements and lead customer Lunch and Learns.
• Engage in cross-functional initiatives like product feedback loops, hiring committees, and mentorship.

Required qualifications

• 4-6+ years of professional experience in Customer Success or Account Management.
• Proven track record of managing a strategic portfolio.
• Ability to travel 20% of time.
• Technical acumen to navigate conversations around data integrations, APIs, and AI-driven market intelligence solutions.
• Ability to identify users who drive sentiment and influence within an account.
• Excellent communication skills.
• Demonstrable track record for collaborating internally and onsite with customers.
• Natural leader who thrives in fast-paced environments.

Nice to have

• Recognised as a Vertical Expert

About the company

AlphaSense is an AI platform for market intelligence and workflow orchestration. The platform uses domain-specific AI and a content universe of over 500 million premium business documents.