Alphasense
Senior Customer Success Manager, Corporate - Life Sciences
London, Greater London, England, United Kingdom. Posted 9 days ago
The role
You will act as the strategic lead for complex, high-value accounts within the Corporate sector. You will drive long-term ROI through technical training, manage account strategy, and ensure company-wide adoption across multiple business units.
What you will do
- Navigate and influence multiple business units and key power users in global organizations.
- Create positive user sentiment to drive renewals and expansion with Senior Leadership.
- Design multi-quarter adoption roadmaps aligned with business objectives.
- Guide new clients through onboarding, training, and best-practice adoption.
- Lead technical conversations regarding Managed Content Providers, APIs, and Large Language Models.
- Command virtual and in-person rooms with executive presence.
- Own high-stakes, multi-day on-site engagements and lead customer Lunch and Learns.
- Engage in cross-functional initiatives like product feedback loops, hiring committees, and mentorship.
Required qualifications
- 4 -6+ years of professional experience in Customer Success or Account Management
- Proven track record of managing a strategic portfolio
- Ability to travel 20% of time
- Experience working with clients in the Life Sciences industry, including Pharma, Biotech, Medical devices and diagnostics
- Technical acumen to navigate conversations around data integrations, APIs, and AI-driven market intelligence solutions
- Ability to identify key users who drive sentiment and influence within an account
- Excellent communication skills for internal collaboration and onsite customer engagement
- Natural leader committed to mentorship and internal innovation
Nice to have
- Familiarity with competitive intelligence, business development and clinical and commercial strategy workflows
About the company
AlphaSense is an AI platform for market intelligence and workflow orchestration. The platform uses domain-specific AI and a vast content universe to help organizations drive faster, more confident decisions.