Customer Success Manager, Corporate

The role

Customer Success Managers partner with Account Managers to optimize the customer journey and drive product adoption. You will support clients across various verticals to ensure they realize measurable outcomes from the platform.

What you will do

• Engage with end users through virtual and in-person meetings, email, and calling
• Monitor usage and deliver tailored strategies to drive adoption
• Lead client sessions to unblock barriers to feature adoption
• Guide new clients through onboarding, training, and best-practice adoption
• Partner with sales and account management teams to support renewals
• Leverage insights and analytics to anticipate risks and highlight wins
• Act as an advocate for client needs by collaborating with internal teams
• Collect client value stories to shape company priorities and strategy

Required qualifications

• 2–4+ years of experience in Customer Success, Account Management, or a client-facing SaaS role
• Ability to build relationships and influence stakeholders
• Ability to drive measurable business outcomes
• Comfortable using data to inform decisions
• Strong organizational and time-management skills
• Excellent communication skills
• Track record for collaborating in a cross-functional environment

Nice to have

• financial services experience

Benefits

• performance-based bonus
• equity
• generous benefits program

About the company

AlphaSense is an AI platform for market intelligence and workflow orchestration. The platform uses domain-specific AI and a content universe of over 500 million premium business documents.