Technical Delivery Manager, Public Sector

The role

The Technical Delivery Manager will guide public sector customers in operating the Altana platform. You will manage customer deployments, drive user adoption, and act as a day-to-day relationship manager to ensure value realisation.

What you will do

• Manage successful customer deployments and technical work streams from end-to-end
• Support Public Sector customers in achieving value using the Atlas platform
• Own customer relationships and conduct Quarterly Business Reviews
• Respond to user support queries and build scalable processes
• Synthesise and communicate feedback to the product team
• Coordinate the specification of new or expanded features with Product and Engineering teams
• Collaborate with Implementation Engineering and Sales Engineering teams
• Collaborate with Account Executives to identify expansion opportunities
• Balance strategic thinking with tactical execution

Required qualifications

• 4-6 years of customer management, technology consulting, or general technology delivery experience
• Experience translating complex data or technology concepts to new audiences
• History of expanding technical accounts year over year or leading complex software projects and programmes
• Excellent communication and interpersonal skills
• Eligible and willing to obtain a UK Security Check (SC) clearance or have an active clearance already

Nice to have

• An active UK Security Check (SC) clearance
• Experience working with public sector customers in the UK and overseas
• Experience in the supply chain or logistics industry
• Experience conducting self-directed data analysis, ideally using SQL or similar languages

Before you apply

• You are eligible and willing to obtain a UK Security Check (SC) clearance or have an active clearance already

About the company

Altana is the network for trusted trade. Its AI-powered product network empowers governments and businesses to build a more resilient and secure global economy.