Technical Account Manager, Logistics

Brooklyn, NY. Posted a month ago

The role

You will manage strategic accounts for large logistics service providers to drive adoption and growth. You will serve as a day-to-day relationship manager, conduct business reviews, and collaborate with product teams to ensure customer success.

What you will do

Manage strategic accounts across large logistics service providers
Drive onboarding and adoption for new users
Assist customers with in-depth analysis to optimize results
Collaborate with product and implementation engineering teams
Own customer calls and Quarterly Business Reviews
Synthesize and communicate feedback to the product team
Identify and capitalize on expansion opportunities with Account Executives

Required qualifications

5+ years of account management experience working with Logistics customers (3PLs, Cargo, Freight, etc.)
Experience driving strategic initiatives from concept to execution
History of successfully expanding accounts year over year
Willingness to learn fundamental concepts of data fusion and machine learning
Ability to communicate product value to technical and commercial audiences
Willingness to travel onsite to customers 10-40% of the time
Must be within commuting distance from Brooklyn, NY or Midtown Manhattan

Benefits

Flexible Time Off
14 weeks paid leave for non-birthing, adoptive, and foster parents
Up to 26 weeks paid leave for birthing parents
Medical, vision, and dental benefits
100% employer paid high deductible health plan
Employer contribution to Health Savings Account (HSA)
Flexible Spending Account (FSA) option
Life, short-term and long-term disability and AD&D insurance
401(k) savings program with Fidelity
Commuter benefits for public transit or parking
Free premium subscription to Calm
Pet insurance and telehealth discount plan

About the company

Altana is the network for trusted trade. Their AI-powered product network empowers governments and businesses to build a more resilient and secure global economy.