Technical Account Manager, Logistics

The role

You will collaborate with Logistics customers to guide them in operating Altana's platform. You will manage global deployments, drive onboarding and adoption, and lead strategic initiatives for customer success.

What you will do

• Manage global deployments for strategic accounts across large logistics service providers
• Drive the onboarding and adoption process for new users
• Assist customers with in-depth analysis to optimize experience and results
• Collaborate cross-functionally with product and implementation engineering teams
• Own customer calls and Quarterly Business Reviews
• Synthesize and communicate feedback to the product team
• Collaborate with Account Executives to identify and capitalize on expansion opportunities

Required qualifications

• 5+ years of account management experience working with Logistics customers (3PLs, Cargo, Freight, etc.)
• Ability to work cross-functionally with global teams offering flexible hours
• Experience driving strategic initiatives from concept to execution
• History of successfully expanding accounts year over year
• Willingness to learn fundamental concepts of data fusion and machine learning
• Ability to communicate product value to technical and commercial audiences
• Willingness to travel onsite to visit customers 10-40% of the time

Nice to have

• Familiarity with customs and compliance processes into the EU + UK

Benefits

• Competitive equity grants
• Discretionary bonus or variable compensation plan
• Top-tier benefits for full-time employees

About the company

Altana is the network for trusted trade. Their AI-powered product network empowers governments and businesses to build a more resilient and secure global economy.