Issue Management / Warranty (Automotive) Engineer

The role

The Issue Management Engineer leads the intake, documentation, coordination, and resolution of engineering-related issues across vehicle families and development phases. This role acts as a central point of contact to ensure issues from testing or in-market performance are tracked and resolved.

What you will do

• Own the issue intake process for pre-production and post-production phases.
• Capture and prioritize issues from testing, validation, manufacturing, and warranty data.
• Ensure accurate logging of issues in the GIM system including root cause and resolution timeline.
• Serve as liaison between engineering, validation, quality, manufacturing, and customer support teams.
• Facilitate regular cross-functional meetings to review open items and track progress.
• Support escalations and provide status updates to stakeholders and leadership.
• Maintain dashboards and reporting tools to monitor issue trends and resolution rates.
• Present periodic reports to management on issue status and emerging patterns.
• Document problem definition, root cause analysis, and corrective actions.
• Lead the lessons-learned process to document preventive measures.

Required qualifications

• Bachelor’s degree in mechanical, Electrical, Systems Engineering, or related field
• 5+ years of experience in automotive engineering, quality, or validation environments
• Demonstrated experience with issue tracking systems and related tools
• Knowledge of automotive development and testing processes, including HIL, validation, and launch readiness
• Familiarity with field performance metrics (IOP, IQS, QFS, warranty analysis)
• Knowledge of quality tools (APQP, PPAP, DFMEA, PFMEA)
• Strong communication and organizational skills
• Experience working with cross-functional and global teams
• Lessons learned documentation with cross-functional team
• APQP/PPAP, DFMEA/PFMEA experience
• Experience with automotive electrical and electronic systems

Nice to have

• Master's degree
• Experience in the Client Engineering Releasing Process

Benefits

• Mentorship
• Career growth opportunities
• Comprehensive benefits

Before you apply

• All candidates selected for employment will be required to successfully complete a pre-employment drug screening as a condition of hire.

About the company

ALTEN Technology USA is an engineering company with 3,000+ experts across North America that partners with companies in aerospace, medical devices, automotive, and more. It is part of the global ALTEN Group which has 57,000+ engineers in 30 countries.