Technical Lab IT Manager

The role

This person will lead and support laboratory IT systems within a regulated GxP environment. They will manage laboratory instrumentation, LIMS platforms, network infrastructure, and data integrity while providing technical leadership to junior engineers.

What you will do

• Provide administration, support, and lifecycle management for laboratory instrumentation and applications.
• Support and maintain Laboratory Information Management Systems (LIMS).
• Manage integration and support of laboratory peripherals.
• Troubleshoot and resolve technical issues across L1, L2, and L3 support environments.
• Coordinate with vendors to address application, hardware, and instrument-related issues.
• Administer laboratory IT infrastructure including client-server environments, databases, and storage systems.
• Manage enterprise storage environments such as NetApp File Shares.
• Support network technologies including VLANs, firewalls, and IP addressing.
• Ensure backup, disaster recovery, and business continuity processes are maintained.
• Ensure compliance with GxP regulations and ALCOA+ data integrity principles.

Required qualifications

• Bachelor's degree in Computer Science, Engineering, Information Technology, Life Sciences, or a related discipline.
• 7+ years of experience supporting laboratory IT systems in a regulated environment.
• Strong knowledge of GxP regulations, including GMP, GLP, GCP, and ALCOA+ principles.
• Experience administering LIMS platforms and laboratory data management systems.
• Hands-on experience supporting analytical laboratory instruments and associated software applications.
• Strong understanding of databases, backup solutions, disaster recovery, and enterprise storage technologies.
• Experience with client-server environments, software licensing, application hosting, and access management.
• Knowledge of networking concepts including VLANs, firewalls, TCP/IP, and secure access controls.
• Proficiency with PowerShell, Python, or other automation technologies.
• Experience troubleshooting complex technical issues across multiple support levels.
• Strong documentation, communication, and problem-solving skills.
• Previous experience leading technical teams or mentoring junior staff.

Nice to have

• Experience supporting HPLC systems, SoftMax Pro, Unicorn, Nephlometers, and related laboratory applications.
• Familiarity with NetApp storage environments.
• Experience with laboratory automation and Operational Technology (OT) systems.
• Knowledge of validation methodologies and computerized system validation (CSV).
• Experience supporting pharmaceutical, biotechnology, medical device, or life sciences environments.
• Project management or leadership certifications

Benefits

• Competitive compensation
• Comprehensive benefits package
• Career growth, mentorship, and professional development opportunities

Before you apply

• All candidates selected for employment will be required to successfully complete a pre-employment drug screening as a condition of hire.

About the company

ALTEN Technology USA is an engineering services company providing solutions for engineering, technology, and product development projects across a wide range of industries. As part of the global ALTEN Group, they support clients throughout the entire product development lifecycle.