Technical Program Manager, RMA & Field Failure Analysis

The role

You will lead a hybrid team performing RMA triage and field failure analysis on automotive ECUs. You will act as the client's main technical and program contact to ensure returned units move from triage to root cause and corrective action.

What you will do

• Triage incoming RMAs and route each one
• Drive root cause investigations on ECU hardware and firmware
• Review FTA, RCA and CAPA reports for technical quality
• Support hands-on debug on the bench
• Identify systemic issues and failure trends across vehicle programs
• Manage the RMA backlog and priorities with client engineering
• Coordinate daily work between the on-site and offshore teams
• Track KPIs and run the weekly scorecard and monthly reporting
• Manage risks, escalations and stakeholders
• Structure and improve the RMA process

Required qualifications

• 8+ years in automotive electronics
• 3+ years leading technical teams or programs
• Strong hands-on background in ECU hardware debug and failure analysis: schematics, PCBA, component-level troubleshooting
• Solid understanding of embedded firmware and diagnostics: logs, DTCs, UDS
• Knowledge of vehicle networks: CAN/CAN-FD, LIN, Automotive Ethernet
• Proven experience with 8D, FTA, 5-Why, RCA and CAPA
• Comfortable with lab equipment: oscilloscopes, power supplies, multimeters, CAN tools
• Experience coordinating offshore teams
• Jira or equivalent ticket tracking
• Strong reporting skills (Excel / Power BI)
• Excellent English communication

Nice to have

• RMA or warranty analysis experience at an OEM or Tier 1, ideally in EV
• Knowledge of battery management systems, infotainment or telematics ECUs
• IPC-A-610, X-ray / CSAM interpretation, experience working with external FA labs
• Python scripting for log analysis
• PMP or equivalent certification

Benefits

• mentorship
• career growth opportunities
• comprehensive benefits

Before you apply

• All candidates selected for employment will be required to successfully complete a pre-employment drug screening as a condition of hire

About the company

ALTEN Technology USA is an engineering company with 3,000+ experts across North America. They partner with leading companies in aerospace, medical devices, robotics, automotive, and more.