Quality Manager

The role

The Manager of ALTEN USA Quality will ensure the robustness and compliance of the Quality Management System. This role involves overseeing quality performance, supporting audits, and driving continuous improvement initiatives.

What you will do

• Maintain and improve the ALTEN Technology USA QMS
• Organize and support company level ISO and AS certification and client audits
• Ensure project compliance with the ALTEN Delivery Framework, contractual requirements, and quality standards
• Monitor quality KPIs including Right First Time, On-Time Delivery, and customer satisfaction
• Identify quality risks, nonconformities, and process gaps and implement corrective and preventive actions
• Lead root-cause analysis and continuous improvement initiatives
• Serve as the primary quality liaison between clients, project teams, and internal leadership
• Address customer quality concerns and manage corrective actions
• Coach team members, Project Managers, Technical Directors, and operational teams on quality requirements
• Maintain quality dashboards, audit documentation, and performance reports

Required qualifications

• 6+ years of experience in quality assurance, quality management, project management, or operational quality
• Strong knowledge of ISO 9001, AS9100, ISO27001, ISO14001, ISO13485, quality management systems, and audit processes
• Experience managing quality requirements within project-based or service-oriented environments
• Knowledge of root-cause analysis, corrective actions, FMEA, and continuous improvement methodologies
• Experience tracking quality KPIs, analyzing performance, and developing improvement plans
• Strong communication, problem-solving, stakeholder management, and cross-functional leadership skills
• Proficiency with Microsoft Office 365 and collaboration tools

Nice to have

• Bachelor’s degree in engineering, Quality Management, Business, or a related field
• Experience within engineering services, technical consulting, automotive, aerospace, or other regulated industries
• Knowledge of APQP, PPAP, and automotive quality core tools
• Familiarity with AS 9100, ISO 27001, or other industry-specific quality standards
• Experience with SharePoint, JIRA, and quality management software
• ISO Lead Auditor, ASQ, Lean Six Sigma, or related quality certifications
• Experience supporting multi-site operations and customer-facing quality audits

Benefits

• Mentorship
• Career growth opportunities
• Comprehensive benefits

Before you apply

• All candidates selected will be required to successfully complete a pre-employment drug screening

About the company

ALTEN Technology USA is an engineering company with 3,000+ experts across North America. It is part of the global ALTEN Group which has 57,000+ engineers in 30 countries.