Front Desk and Activation Intern: Johannesburg

The role

The Front Desk and Activations Intern serves as the primary customer service representative for the ALX Hub. This person will support the Learner Experience and Recruitment teams by managing front desk operations and providing learner support.

What you will do

• Greet learners, alumni, guests, and visitors with warmth and professionalism.
• Create, send and answer emails and walk-in inquiries.
• Manage front desk operations, including sign-in registers and scheduling.
• Maintain a clean, organised, and welcoming reception area.
• Support tour and hub visits and information provision for Hub navigation.
• Identify opportunities to connect visitors with relevant programs.
• Conduct weekly hub walkthroughs and stock takes.
• Support the planning and delivery of hub activities, events, and learner engagement initiatives.
• Promote upcoming hub activities and recruitment events.
• Assist with basic technical support for learners on LMS.

Required qualifications

• Currently enrolled in an ALX program or a graduate.
• Strong academic performance and professional presentation.
• Excellent verbal and written communication skills in English.
• Professional appearance and demeanour suitable for front-desk.
• Strong interpersonal skills and the ability to build rapport with diverse visitors.
• Basic computer literacy, including Microsoft Office and email systems.
• Exceptional organisational skills and attention to detail.
• Ability to multitask and manage competing priorities in a busy environment.
• Ability to handle conflict, remain calm and professional under pressure.
• Reliability and punctuality for a consistent Hub presence.
• Cultural sensitivity and ability to work with diverse cultures.

Nice to have

• Strong problem-solving skills for handling learner and visitor inquiries and challenges.
• Proactive mindset and willingness to take initiative.

About the company

ALX Africa is a non-profit organisation dedicated to unlocking the potential of Africa's digital future through tech skills training and career acceleration programmes.