Learning Community Experience Intern

The role

The Learning Community Experience Intern will support the Learning Community Experience function to strengthen learner engagement, participation, and retention. This involves working within physical hub spaces and virtual platforms to improve learner activation and support at-risk learners.

What you will do

• Support the design and execution of engagement initiatives to increase participation at the hub and across digital platforms.
• Assist in planning and delivering community events such as workshops, AMAs, study halls, peer learning sessions, and onboarding activations.
• Drive attendance through structured promotion, reminders, and follow-ups.
• Help maintain a welcoming, inclusive, and learner-centered hub environment.
• Support in identifying learners who may be at risk of disengagement and help provide simple intervention efforts.
• Provide timely and professional responses to learner inquiries.
• Assist with onboarding and integration of new learners into the community.
• Support peer mentorship and accountability initiatives.
• Execute communication plans across WhatsApp, email, and other community platforms.
• Collect and organize learner feedback through surveys, polls, and check-ins.

Required qualifications

• Bachelor’s degree (completed or in progress) in Communications, Marketing, Education, Social Sciences, or related field.
• Experience supporting student groups, communities, events, or engagement initiatives.
• Strong written and verbal communication skills.
• Ability to engage respectfully with diverse groups.
• Strong organizational and time-management skills.
• Comfortable working in a fast-paced, deadline-driven environment.
• Basic data literacy (ability to track attendance, participation, and simple engagement metrics).
• Proficiency in Google Workspace tools (Docs, Sheets, Slides).

Nice to have

• Familiarity with e-learning platforms or digital community tools.
• Experience supporting retention or learner success initiatives.
• Experience coordinating events or managing small projects.
• Exposure to community management, student engagement, or education operations environments.

Benefits

• Encouragement to continually develop capability and attain certifications

About the company

ALX Africa is a non-profit organisation under the ALX Foundation dedicated to unlocking the potential of Africa's digital future. It provides tech skills training and career acceleration programmes to bridge the digital divide.