Practice Operations Manager

The role

The Practice Operations Manager serves as the operational leader for the clinic in Charlotte, NC. This person will lead service delivery and operational alignment as a dyad partner to the Clinic Director. You will manage people, systems, and processes to drive key KPIs and meet operational targets.

What you will do

• Provide direct oversight of day to day operations of the clinic
• Maintain a clean, organized, and welcoming clinic space
• Partner with vendors and business associates
• Maintain systems and documents to ensure regulatory compliance
• Maintain and oversee all schedules and templates
• Hire, train, coach and develop employees
• Manage daily care team schedules, PTO and timecard approval
• Facilitate a best in class member centered experience
• Communicate with members and their families about patient financial responsibilities
• Monitor and drive Key Performance Indicators (KPIs)

Required qualifications

• 5+ years running operations in a high-growth or high-intensity environment: healthcare (SMI, complex ambulatory, high-acuity populations) or non-healthcare (startup, multi-unit retail/hospitality, vet
• Direct experience leading multidisciplinary or cross-functional, in-person teams
• Comfortable with change in a fast-evolving environment, including AI-based tools and systems
• A growth mindset

Nice to have

• formal methodology experience (Lean, Six Sigma, etc.)
• Experience with SMI or equally complex patient populations
• Bachelor's Degree

Benefits

• Comprehensive medical, dental, and vision coverage
• Parental leave
• programs built around well-being

About the company

Amae Health is a Series B, venture-backed Public Benefit Corporation that delivers specialty outpatient care for people living with severe mental illness. The company designs and operates high-acuity, in-person clinics across the United States.