Clinical Outreach Manager

The role

This role involves building and managing a referral network of hospital systems, EDs, and outpatient providers to grow referral volume. You will also personally manage warm handoffs for patients by meeting them in hospitals, homes, or the community. You will maintain CRM records and report on pipeline health and conversion rates.

What you will do

• Build and manage a target list of referral partners across hospitals, EDs, community mental health centers, and outpatient providers
• Run systematic, recurring outreach to existing partners
• Prospect and activate new referral sources
• Build relationships at multiple levels within a health system
• Re-engage lapsed or dormant referral sources
• Understand the competitive landscape in the market
• Represent Amae at community events, provider in-services, and health system meetings
• Manage the warm handoff for referred patients by meeting them in the hospital, at home, or in the community
• Own rapid response for urgent patient situations
• Maintain complete, accurate, real-time CRM records

Required qualifications

• 3+ years in a quota-carrying, relationship-driven role, healthcare business development, referral/provider relations, medical device or pharma sales, or B2B account management
• A track record of building, growing, or turning around a territory or book of business
• Comfort operating with a number attached to your name
• Comfort sitting with a patient or family in a hard moment
• Sharp written and verbal communication
• Reliable transportation
• Willingness to be in the field daily across the Boston region
• Fluency with CRM tools, Google Suite, and Slack
• Home address within the Boston region

Nice to have

• Existing familiarity with the Los Angeles healthcare landscape

Benefits

• Comprehensive medical, dental, and vision coverage
• Parental leave
• Programs built around well-being

About the company

Amae Health is a Series B, venture-backed Public Benefit Corporation delivering specialty outpatient care for people with severe mental illness through high-acuity, in-person clinics nationwide.