Virtual Clinical Care Coordinator

The role

The Virtual Clinical Care Coordinator supports members in virtual Intensive Outpatient Program cohorts. This role manages program logistics, member engagement, and assists licensed clinicians with group session support.

What you will do

• Coordinate with growth and enrollment team for intakes and cohort placement
• Schedule and confirm appointments and manage member communications
• Maintain attendance and cohort records in EHR
• Support documentation workflows and outcomes-measure reminders
• Coordinate cohort start dates, backfilling seats, and discharge logistics
• Welcome new members and walk them through the virtual platform
• Reach out to members who miss sessions to identify barriers
• Assist licensed group facilitators with session logistics and breakout rooms
• Co-lead non-therapy components like check-ins and skills practice
• Escalate risk or safety concerns to the clinician on duty

Required qualifications

• Bachelor's degree in psychology, social work, public health, nursing, or a related field (or equivalent experience)
• Strong technology skills including video platforms, electronic health records, and secure messaging
• Strong organization and attention to detail
• Excellent interpersonal skills
• Understanding of confidentiality, member rights, and trauma-informed care
• Reliable home workspace with private, high-speed internet
• Ability to work Monday through Friday 9am - 5pm PST

Nice to have

• 1+ year of experience in a behavioral health, care coordination, community health, or member-facing support role
• Group facilitation experience
• PST based candidates strongly preferred

Benefits

• Comprehensive medical, dental, and vision coverage
• Parental leave
• Programs built around well-being

About the company

Amae Health is a Series B, venture-backed Public Benefit Corporation that delivers specialty outpatient care for people living with severe mental illness. They design and operate high-acuity, in-person clinics across the United States.