Success Operations Engineer

The role

The Success Operations Engineer serves as the technical architect for the Success team's customer engagement strategy. You will own automation infrastructure to serve school districts and translate strategic goals into scalable, automated workflows using data and AI-enabled communication.

What you will do

• Serve as the primary operations administrator for ChurnZero platform configuration and optimization
• Setup AI Agents to drive personalized, automated communication
• Build and maintain integrations between ChurnZero, Salesforce and other tools using Zapier, APIs, or other platforms
• Design, build, and maintain automated customer journeys and plays
• Create customer segments using SQL queries and platform logic
• Develop automated alert systems and workflows for at-risk accounts
• Design and build dashboards for real-time visibility into customer health and engagement
• Write SQL queries to extract, transform, and analyze customer data
• Build and deploy AI agents for customer communication using GPT-based systems
• Collaborate with Scaled Success to align automation strategy with team goals

Required qualifications

• 5+ years of experience in customer success operations, marketing operations, or similar technical operations role
• Expert-level knowledge of ChurnZero, including play creation, segmentation, and reporting
• Strong proficiency with email automation and customer communication workflows
• Demonstrated ability to write and optimize SQL queries for data extraction and analysis
• Experience working with APIs and building integrations between platforms using tools like Zapier, Make, Workato, or custom API connections
• Proven track record of building automated workflows that drive measurable business outcomes
• Strong analytical skills
• Self-directed work style with ability to manage multiple priorities and projects simultaneously
• Familiarity with HTML and other front-end technologies

Nice to have

• Experience implementing and working with AI tools for communication automation (ChatGPT API, Claude API, or similar)
• Familiarity with Salesforce and CRM data models
• Background in education technology or B2B SaaS customer success
• Knowledge of Python or other scripting languages for data manipulation
• Experience with data visualization tools (Tableau, Looker, PowerBI)
• Understanding of customer success metrics and methodologies
• Previous experience supporting a scaled or tech touch customer success model

Benefits

• Competitive Salary
• Medical, dental, and vision benefits
• 401(k) with company matching
• Flexible time off
• Stock option ownership
• Cutting-edge work
• The opportunity to help children around the world reach their full potential

About the company

Amira accelerates reading outcomes by delivering the science of reading and neuroscience to every student. More than 2,500 school districts and state agencies trust Amira to deliver measurable reading results.