Success Manager

The role

The Success Manager ensures onboarding and drives sustained product adoption across assigned school districts. This individual contributor role translates product features into pedagogical value to improve student outcomes.

What you will do

• Lead and project manage all aspects of new school and district implementations.
• Design and deliver training and professional development sessions for teachers, coaches, and school administrators.
• Monitor product usage data to identify trends and address adoption risks.
• Develop and execute data-driven intervention plans for at-risk users or schools.
• Build collaborative relationships with district and school-based contacts.
• Consult with schools on best practices for integrating Amira into existing curriculum.
• Convey product performance feedback to R&D.
• Mitigate customer concerns or issues.

Required qualifications

• 3-5 years of experience in customer success, implementation, professional development, or a former K-12 educator role.
• Experience implementing software solutions.
• Experience delivering professional development or training to adults.
• Strong project management and organizational skills.
• Ability to analyze data to derive actionable insights.
• Excellent communication and presentation skills.
• Deep empathy for the challenges and goals of educators.
• 50% travel associated with this role.

Nice to have

• Experience in the Education SaaS industry.
• Experience in education administration and/or a start-up organization.

Benefits

• Competitive Salary
• Medical, dental, and vision benefits
• 401(k) with company matching
• Flexible time off
• Stock option ownership
• Cutting-edge work
• The opportunity to help children around the world reach their full potential

About the company

Amira accelerates reading outcomes by delivering the science of reading and neuroscience to every student. More than 2,500 school districts and state agencies trust Amira to deliver measurable reading results.