Senior Customer Success Manager

The role

You will act as a trusted advisor to a portfolio of customer accounts to ensure they achieve desired outcomes using Amplemarket. You will manage the customer journey from onboarding to renewal, identify expansion opportunities, and advocate for product improvements.

What you will do

• Own and manage a portfolio of customer accounts
• Act as a trusted advisor guiding customers from onboarding to renewal
• Lead the onboarding process for new customers including live product training sessions
• Track and report on key metrics like customer satisfaction, NPS, and retention rates
• Identify expansion opportunities and manage upsell initiatives
• Proactively monitor account health to mitigate churn
• Advocate for product improvements by collaborating with product, engineering, sales, and marketing teams
• Contribute to defining and refining customer success workflows and best practices

Required qualifications

• 3+ years of experience in customer success, account management, or a similar customer-facing role
• Customer-centric mindset
• Exceptional relationship-building skills
• Proven track record in managing complex customer relationships, achieving renewals, driving expansions, and building customer advocacy
• Strong organizational skills
• Excellent written and verbal communication skills
• Analytical skills to forecast ARR changes and prepare data-driven QBRs
• Solid project management experience
• Commercial acumen to identify, nurture, and close growth opportunities
• Ability to thrive in a remote-first environment

Nice to have

• Previous experience in sales
• Previous experience in marketing (Growth/Performance)
• Experience working in a high-growth startup environment
• Familiarity with remote-first work practices
• Knowledge of the outbound sales industry, trends and solutions in the market

Benefits

• Nice work environment
• Competitive Salary
• Health Insurance
• Stock Options
• Annual Company Trip in a secret location

About the company

Amplemarket is a post-Series A, fast growing startup with product market fit that provides an AI-powered all-in-one sales platform. They are backed by Y Combinator.