Senior Manager, Field Operations and Customer Data Management

The role

This role supports the movement and use of customer and field data across the commercial data ecosystem. The person will work with data aggregators, vendors, IT, and field stakeholders to ensure accurate data delivery into data warehouses and reporting solutions.

What you will do

• Support day-to-day receipt, processing, integration, and validation of customer and commercial data
• Monitor data deliveries and warehouse outputs to identify and resolve data issues
• Manage data and field operations vendors and delivery calendars
• Perform quality control checks and reconciliations across source files and dashboards
• Maintain business rules, data dictionaries, and standard operating procedures
• Support assessment of potential new data sources
• Translate stakeholder requests into defined data requirements
• Maintain customer, account, territory, and roster data
• Execute customer targeting processes and support territory alignment activities
• Partner with CRM owners to troubleshoot data visibility issues

Required qualifications

• Bachelor’s degree in business, analytics, information systems, data management, life sciences, or a related field
• 5+ years of experience in pharmaceutical, biotechnology, healthcare, commercial operations, data operations, sales operations, CRM operations, analytics, or a related discipline
• Hands-on experience working with commercial/customer data such as CRM, specialty pharmacy, claims, affiliations, customer master, targeting, roster, territory, or field activity data
• Experience managing recurring data feeds and working with vendors and technical teams
• Working knowledge of commercial data warehouses, data integration processes, master data concepts, business rules, data quality controls, and downstream reporting dependencies
• Advanced Excel skills
• Strong analytical and problem-solving skills
• Exceptional attention to detail
• Clear written and verbal communication skills
• Ability to build productive working relationships across various departments
• High degree of accountability, organization, judgment, and comfort in a fast-paced environment
• Access to a setting with privacy, reliable internet, phone, and video conferencing ability

Nice to have

• Experience working with healthcare or commercial data aggregators and translating stakeholder questions into practical data requirements, source recommendations, or analytical approaches
• Experience supporting customer targeting, territory alignment, field force sizing, roster management, or other field operations processes
• Experience with SQL, business intelligence tools, CRM platforms, data quality tools, geographic mapping tools, or data warehouse environments

Benefits

• Competitive base pay
• Annual performance-based bonuses
• Equity awards
• Comprehensive benefits package

Before you apply

• Unable to hire employees who reside and/or work in certain states
• Not considering applicants from Alaska and Hawaii

About the company

Amylyx is a clinical-stage company focused on post-bariatric hypoglycemia (PBH), Wolfram syndrome, and amyotrophic lateral sclerosis (ALS). The company has a mission to treat diseases with high unmet needs through rigorous science.