Knowledge Manager

The role

You will establish, implement, and maintain processes for capturing, organizing, managing, and disseminating program information. You will support U.S. Space Force organizations by ensuring leadership and program teams have access to accurate and well-organized information.

What you will do

• Develop, implement, and maintain knowledge management processes and organizational practices.
• Collect, organize, analyze, and maintain information from multiple Government organizations and mission partners.
• Develop and maintain knowledge repositories, SharePoint sites, and other information management tools.
• Establish standardized processes for document management, information sharing, and version control.
• Identify opportunities to improve information flow, collaboration, and workflow efficiency.
• Capture and document organizational processes, lessons learned, and best practices.
• Develop and maintain dashboards, reports, and status trackers.
• Consolidate information from multiple sources into actionable products.
• Support the development of standard operating procedures and briefing products.
• Coordinate with Government stakeholders, contractors, and mission partners.

Required qualifications

• Active Top Secret/SCI eligibility (TS/SCI).
• Master's degree from an accredited college or university.
• 10+ years of experience supporting Department of Defense (DoD) information technology, knowledge management, information management, or related mission support activities.
• Demonstrated experience creating, administering, and maintaining Microsoft SharePoint sites and managing associated data storage.
• Experience supporting SharePoint site reorganization, content updates, permission management, site creation, deletion, and renaming.
• Experience supporting data migration, data cleanup, content organization, and end-user assistance within SharePoint or similar collaboration environments.
• Experience with process engineering, design, and implementation.
• SCRUM Master-level competency with Atlassian Jira and Confluence.
• Experience administering Atlassian Jira user groups and project roles, as well as configuring Jira workflows and dashboards.
• Experience supporting Jira and Confluence environments.
• Experience providing basic troubleshooting and technical support to end users for SharePoint, Jira, Confluence, and related collaboration tools.
• Strong understanding of information organization, data management, collaboration, and knowledge-sharing practices within a DoD environment.

Nice to have

• Experience supporting NRO, NSA, and/or NGA organizations is acceptable.

Benefits

• health
• financial
• well-being

About the company

ANSER enhances national and homeland security by strengthening public institutions. They provide thought leadership for complex issues through independent analysis and deliver practical, useful solutions.