Principal Customer Success Business Partner

New York, United States. Posted 16 months ago

The role

The Principal Customer Success Business Partner drives success and growth for Life Sciences customers. You will manage a portfolio of 10-15 strategic customers to ensure platform adoption, satisfaction, and value realization.

What you will do

Own and manage a portfolio of 10-15 strategic customers representing $10-15 million of ARR within the Life-Sciences vertical.
Serve as a trusted advisor and thought leader in leveraging Anaplan.
Collaborate with Sales, Professional Services, and Partner teams to execute customer account strategies.
Identify opportunities for upselling, cross-selling, and expansion within existing accounts.
Guide customers in aligning Anaplan capabilities with key business goals.
Monitor customer engagement, platform utilization, and business outcomes.
Build and execute tailored customer success plans.
Act as the voice of the customer internally to influence the roadmap.
Foster customer engagement through the Anaplan community and user groups.
Partner with internal support teams to resolve platform challenges.

Required qualifications

8+ years of experience in account management, consulting, or client services background
Experience working with large-scale Life Sciences customers
Customer-first mentality
Proactive attitude & ability to manage independently and as part of a team
Ability to react with urgency, and remain calm under pressure
Strong project and program management experience
Ability to multitask and prioritize daily and weekly tasks
Run your own business mentality & drive
Strong troubleshooting and problem-solving skills
Curiosity to understand customer operations and objectives
Adapts well to change and is flexible
Strong communication skills to translate technical information to all personas

Nice to have

Experience in business planning including annual operating plans, forecasting, and modeling experience
Experience with Corporate finance, supply chain and sales planning industries

About the company

Anaplan is a team of innovators focused on optimizing business decision-making through an AI-infused scenario planning and analysis platform. Their customers include global companies such as Coca-Cola, LinkedIn, Adobe, LVMH, and Bayer.