Customer Success Business Partner

The role

You will act as a strategic advisor and transformation partner for enterprise customers. You will manage a portfolio of customers to maximize ROI on the Anaplan platform through the end-to-end lifecycle.

What you will do

• Own and nurture relationships with C-suite executives and senior stakeholders
• Lead outcome-driven Executive Business Reviews
• Advise customers on establishing a Center of Excellence and governance structure
• Drive measurable ROI and business outcomes from Anaplan investments
• Monitor platform usage and deploy action plans to drive adoption
• Develop and execute customer success plans
• Develop customer success assets, playbooks, and case studies
• Identify and drive platform expansion opportunities
• Collaborate with Sales and Partners to build pipeline
• Mitigate renewal risks in partnership with Renewal Managers and Account Executives

Required qualifications

• 7+ years of work experience in customer-facing roles such as customer success, presales or management consulting with experience driving renewals and expansion
• Deep subject matter expertise in Financial Planning & Analysis OR Supply Chain Planning space
• Strong understanding of Enterprise Performance Management (EPM) and Enterprise Planning & Analytics
• Background in working on EPM / Planning products such as Anaplan, SAP SAC/ IBP, Oracle EPM/Hyperion, Kinaxis, Blue Yonder, O9 Solutions, Onestream, TM1 etc.
• Excellent communication, presentation, and interpersonal skills
• Ability to translate technical platform capabilities into business value for customers
• Bachelor’s degree, with focus on business, finance, marketing, operations, supply chain

Nice to have

• CA/MBA a plus

About the company

Anaplan is a team of innovators focused on optimizing business decision-making through an AI-infused scenario planning and analysis platform. Their customers include global companies such as Coca-Cola, LinkedIn, Adobe, LVMH and Bayer.