Customer Success Business Partner (EPM / Enterprise Planning)

The role

You will manage a portfolio of enterprise customers to maximize their ROI on the Anaplan platform. You will act as a strategic advisor and transformation partner to drive business outcomes and platform adoption.

What you will do

• Own and nurture relationships with C-suite executives and senior stakeholders
• Lead outcome driven Executive Business Reviews
• Advise customers on establishing a Center of Excellence and governance structure
• Drive measurable ROI and business outcomes across onboarding, implementation, and adoption
• Monitor platform usage and identify risks to drive adoption and protect renewals
• Develop and execute customer success plans
• Develop customer success assets, playbooks, and case studies
• Identify and drive platform expansion opportunities
• Collaborate with Sales and Partners to build pipeline within existing accounts
• Serve as the voice of the customer to internal teams

Required qualifications

• 8+ years of work experience in customer facing roles such as customer success, presales or management consulting
• Deep subject matter expertise in either FP&A or Supply Chain Planning
• Strong understanding of Enterprise Performance Management (EPM) and Enterprise Planning & Analytics
• Excellent communication, presentation, and interpersonal skills
• Bachelor’s degree with focus on business, finance, marketing, operations, or supply chain

Nice to have

• CA/MBA

About the company

Anaplan is a team of innovators focused on optimizing business decision-making through an AI-infused scenario planning and analysis platform. Their customers include global companies such as Coca-Cola, LinkedIn, Adobe, LVMH and Bayer.