Services Operations Manager

Manila, Remote. Posted 3 months ago

The role

The Services Operations Manager manages the end-to-end lifecycle of projects for the Professional Services and Partner operations. This role ensures data integrity and operational excellence by monitoring project statuses, budgets, and compliance.

What you will do

Set up and modify active projects in Workday and Anaplan
Monitor the Professional Services Operations email inbox
Ensure presales to post sales handoff process is completed
Facilitate project close process including tracking Go-Lives and updating skills matrix
Report key metrics like utilization, billing, and bookings to services leadership
Run end-of-month close for Workday
Monitor weekly hours, project statuses, and budgets
Run compliance reports and communicate with Project Managers
Send weekly and monthly timesheet reminders
Identify areas for automation using Anaplan-approved AI tools

Required qualifications

8+ years of relevant experience
Exceptional Attention to Detail
System experience in SFDC and Workday
Proactive Problem-Solving
Process-Oriented Thinking
Strong Organizational & Time Management Skills
Clear & Professional Communication
Sense of Ownership & Accountability
Able to work independently and on a different time zone than leader
Analytical Mindset

About the company

Anaplan is a team of innovators focused on optimizing business decision-making through an AI-infused scenario planning and analysis platform. Their customers include global companies such as Coca-Cola, LinkedIn, Adobe, LVMH, and Bayer.