Solutions Implementation Manager

The role

The Solutions Implementation Manager guides customers and leads blended delivery teams to deploy Anaplan solutions. You will manage the end-to-end deployment lifecycle for strategic implementations and act as the primary point of contact for deliveries.

What you will do

• Deliver high-level presentations to audiences ranging from executives to system end-users
• Manage end to end project in collaboration with the client project manager
• Act as the key liaison and business partner to the client
• Identify resource needs and manage resource time allocation
• Monitor project timeline and ensure milestones are met
• Manage issues and risk by presenting them and deploying mitigation strategies
• Report on available resources, budget, and project status to stakeholders
• Facilitate stakeholder alignment by translating business requirements into implementation plans
• Drive continuous improvement by capturing project learnings and documenting best practices

Required qualifications

• Proven track record of driving customer success and aligning in complex customer environments
• Ability to understand customer requirements and work with Business Partners to translate them into solutions
• Experience in enterprise performance management
• Ability to partner with account executives, solution architects, and customer success leadership
• Depth in program and project management of complex multi-stakeholder environments
• Proven ability to influence and build trusted relationships with stakeholders at all levels

Nice to have

• 6+ years of software project management, customer success management, and/or related experience
• Highly data-driven with a commitment to managing milestones, outcomes and mitigating risks
• Excited about driving and tracking a consistent implementation process
• Excellent verbal and written communication skills
• Experience using Anaplan
• Experience with Anaplan solution implementations
• Proficiency in project management tools
• Ability to quickly learn and adapt to evolving technologies within Anaplan

About the company

Anaplan is a team of innovators focused on optimizing business decision-making through an AI-infused scenario planning and analysis platform. Their customers include global companies like Coca-Cola, LinkedIn, Adobe, LVMH and Bayer.