IT Experience Intern

The role

An IT Experience Intern will shadow and assist the IT Experience team with frontline support for end-user devices. You will help with onboarding tasks, support tickets, and hardware asset maintenance.

What you will do

• Shadow and assist with frontline support for end-user laptops, tablets, and mobile devices (Mac, Windows)
• Help log and update support tickets in ServiceNow or a comparable ticketing system under supervision
• Support new-hire onboarding tasks such as equipment staging, setup, and account provisioning
• Assist with maintaining accurate hardware and software asset records
• Observe and help prepare conference rooms and meeting technology for events
• Learn and follow documented procedures and runbooks for common support scenarios
• Take on small, well-defined projects or process-improvement tasks as assigned by your mentor

Required qualifications

• Currently enrolled in an associate's, bachelor’s or master’s degree program
• Basic familiarity with Mac and/or Windows devices
• Some exposure to Microsoft Office 365 suite of products (Outlook, Excel, Word, PowerPoint, etc.)
• Willingness to learn ticketing systems (e.g. ServiceNow) and follow structured support workflows
• Strong verbal and written communication skills
• Eagerness to learn new skills and technologies in a fast-paced environment
• Reliable, punctual, and comfortable asking questions and seeking guidance
• Interest in pursuing a career in IT support, infrastructure, or a related field
• Fluency in French and English

Nice to have

• Technical field (Computer Science, Information Systems, or similar)
• Personal or coursework experience with computers

About the company

Anaplan is a team of innovators focused on optimizing business decision-making through an AI-infused scenario planning and analysis platform. Their customers include global companies like Coca-Cola, LinkedIn, Adobe, LVMH and Bayer.