Customer Success Business Partner, UAE & Emerging

The role

You will manage a portfolio of key accounts in GCC, Turkey, and Emerging Markets including Africa. You will drive adoption, retention, and expansion while acting as a strategic advisor to ensure customer success with Anaplan solutions.

What you will do

• Manage a portfolio in GCC, Turkey and Emerging Markets to drive adoption, retention, expansion, and ROI
• Guide customers through the value delivery lifecycle
• Lead executive-level Quarterly Success Reviews
• Identify customer pain points and conduct workshops to promote new use cases
• Surface upsell and cross-sell opportunities
• Act as the internal voice of the customer to raise risks and advocate for needs
• Partner with Renewal Managers and Account Executives on mitigation plans
• Advise customers on establishing Centers of Excellence or governance models
• Contribute to customer success assets, playbooks, and reference case studies

Required qualifications

• Fluent in Arabic and English, spoken and written
• Previous experience driving value in customer success, presales, or management consulting roles, ideally within the GCC
• Required background in Enterprise Performance Management (EPM), Enterprise Planning, or Analytics
• Familiarity with at least one of Anaplan's main Lines of Business (e.g., Finance, Supply Chain, or Sales Planning)
• Exceptional communication and presentation skills
• Proven track record in Technical Customer Success, SaaS platforms, Project Leadership, Technology Consulting, or Advisory roles
• Ability to translate complex technical concepts into clear business value
• Familiarity with software development processes and design methodologies
• Customer-first mindset and strong problem-solving skills
• Experience leading cross-functional teams
• Openness to regular regional travel to customer sites across the GCC

Nice to have

• Subject matter expertise in Planning and Modelling, particularly in Supply Chain, Finance, or Sales
• Hands-on experience advising on or establishing a Center of Excellence (CoE) or similar governance structure
• Familiarity with Anaplan or comparable enterprise planning platforms
• Background in change management and enterprise-wide business transformation initiatives
• Experience crafting customer-facing collateral, such as success playbooks or templates
• Exposure to renewal strategy and expanding customer footprints through upsell/cross-sell practices
• Prior experience working with sovereign or government-affiliated enterprise accounts

About the company

Anaplan is a team of innovators focused on optimizing business decision-making through an AI-infused scenario planning and analysis platform. Their customers include global companies such as Coca-Cola, LinkedIn, Adobe, LVMH, and Bayer.