Global Renewals Operations Manager

The role

This Renewal Operations Analyst will develop operational processes and conduct data-driven analysis to support the renewals business. The role involves supporting annual planning, preparing executive reports, and building cross-functional relationships to drive revenue growth.

What you will do

• Develop and implement operational processes for the renewals business
• Conduct data-driven analysis to identify churn trends and revenue growth opportunities
• Support annual planning activities including territory design and target setting
• Prepare reports and presentations for weekly forecasts and business reviews
• Build and maintain cross-functional relationships for strategic alignment
• Support governance and optimization of sales stages and pipeline hygiene
• Contribute to the development and adoption of AI-supported analytics
• Champion continuous improvement initiatives and sales program implementation

Required qualifications

• Bachelor's degree or equivalent experience
• 5+ years of experience in Revenue Operations, Renewal Operations, Customer Success Operations, Business Analytics, or a similar role
• Proven track record of success in an operations role within a high-growth SaaS or technology company
• Strong communication skills in English
• Solid analytical background with hands-on experience using BI and analytics tools
• Intermediate to advanced proficiency in Salesforce, CPQ, and Excel
• Demonstrated ability to manage complex multi-stakeholder

Nice to have

• Background in Mathematics, Finance, Accounting, or a similar field
• An inquisitive, detail-oriented mindset with a proactive approach to identifying and solving problems
• Comfort operating with autonomy in a fast-paced, constantly evolving environment
• Experience exploring and implementing AI-powered tools and solutions to improve operational workflows
• Ability to manage multiple priorities and deadlines in parallel without sacrificing quality

About the company

Anaplan is a team of innovators focused on optimizing business decision-making through an AI-infused scenario planning and analysis platform. Their customers include global companies such as Coca-Cola, LinkedIn, Adobe, LVMH, and Bayer.