Sr/Principal Customer Success Business Partner

The role

This person will lead project delivery, growth, and roadmap planning for major customer accounts. They will act as an architecture subject matter expert for large-scale Connected Planning solutions and lead project teams using agile methodologies.

What you will do

• Lead project delivery, growth, usage promotion, and roadmap planning for major customer accounts.
• Lead project teams consisting of internal and external consultants.
• Perform project scope definition, design, and execution using agile methodologies.
• Act as an architecture subject matter expert (SME) for large-scale Connected Planning solutions.
• Collaborate with sales and product teams to support customer success throughout the lifecycle.

Required qualifications

• 5 years or more of business consulting or system implementation experience.
• Lead consulting experience for Japanese companies (enterprise customers).
• Ability to understand, translate, and optimize customer business processes.
• Deep understanding of data integration (inbound and outbound).
• Ability to travel as required.

Nice to have

• Experience with multi-dimensional analysis systems such as Cognos, Hyperion, Business Objects, or TM1.
• Expertise in planning and modeling fields, especially in supply chain, finance, or sales.

About the company

Anaplan is a team of innovators focused on optimizing business decision-making through an AI-infused scenario planning and analysis platform. Their customers include over 2,400 global companies such as Coca-Cola, LinkedIn, Adobe, LVMH, and Bayer.