Service Desk Analyst

The role

You will provide on-site technical support for the Dublin office and act as a link in a global support model. You will manage hardware lifecycles, resolve support tickets, and support engineering tool access.

What you will do

• Own, triage, resolve, and escalate L1/L2 support tickets via Jira Service Management.
• Image, configure, deploy, repair, and retire endpoint devices.
• Provide hands-on deskside troubleshooting for the Dublin hub.
• Set up new-hire workstations and support local meeting room/AV tech.
• Support critical escalations and tickets transitioning across time zones.
• Maintain accurate tracking of local hardware inventory, spare parts, RMAs, and e-waste.
• Support license assignment, installation, and troubleshooting for enterprise software.
• Coordinate local access/updates for specialized engineering tools.
• Build user-facing knowledge base articles and standard operating procedures.
• Support potential travel to other regional offices/hubs.

Required qualifications

• 1–3+ years of experience in an IT Service Desk, Deskside Support, or IT Technician role.
• Strong hands-on troubleshooting knowledge of PC and Apple hardware, Windows 10/11, macOS and Linux.
• Ability to manage tickets end-to-end with minimal day-to-day micromanagement.
• Experience managing a queue and handling SLA-driven workflows in a modern ticketing system.
• Exceptional interpersonal, written, and verbal communication skills.
• Willingness to work on-site 5 days a week in the Dublin office.
• Flexibility for occasional on-call rotation/critical issue coverage.
• Flexibility for occasional regional travel.

Nice to have

• Basic familiarity with Linux environments (Ubuntu, RHEL, or Nix).
• Experience with modern endpoint management and MDM solutions (e.g., Intune, Jamf).
• Basic exposure to engineering/design tool administration or supporting developer/engineering environments.
• Experience with OS deployment/imaging tools and cloud workspaces

Benefits

• Highly competitive equity grants included in the majority of full time offers.
• Comprehensive, competitive benefits package available at little to no cost to employees.

Before you apply

• By submitting your application, you consent to Anduril Industries using a third-party service provider to conduct pre-employment risk, integrity, and due diligence screening.

About the company

Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. Their family of systems is powered by Lattice OS, an AI-powered operating system.