Product Operations Lead, Homeland Security

The role

You will manage and mentor a team of Product Operations Technical Specialists to support Department of Homeland Security accounts. You will oversee incident triage, maintain fleet reliability, and act as the primary point of contact for CBP and USCG.

What you will do

• Manage and mentor a team of Product Operations Technical Specialists
• Serve as the escalation point for issues across DHS accounts
• Manage staffing levels and on-call rotations
• Act as the point of contact for CBP and USCG product operations
• Identify risks to fleet reliability and customer satisfaction
• Triage, diagnose, and root cause product incidents
• Improve fleet observability and telemetry in partnership with product teams
• Perform maintenance on Anduril hardware using Linux command line tools
• Author product-specific knowledge base articles and standard operating procedures

Required qualifications

• 4+ years of experience in product operations, technical support, or a similar operational environment
• Hands-on support of complex hardware systems, networks, and related technologies
• Bachelor's degree in engineering, computer science, business administration, or a related field, OR equivalent hands-on technical experience
• Experience managing, coaching, or mentoring technical team members
• Ability to drive technical problems to clarity and resolution in unstructured situations
• Ability to master a technical system and support it in operational environments
• Excellent written, visual, and verbal communication skills
• Detail oriented with a high bar for customer service
• Eligible to obtain and maintain an active U.S. Secret security clearance
• Ability to travel as needed to support customer operations and test events
• Willingness to work non-standard business hours on a rotating shift including weekends and holidays

Nice to have

• Active U.S. Secret clearance, or a prior U.S. security clearance or DHS background investigation
• Prior military, DoD civilian, or government agency experience
• Experience with observability tooling such as DataDog, Grafana, or Palantir Foundry
• Exposure to software development tooling such as Git
• Experience with ticketing systems and managing a ticket queue (Salesforce, Jira, ServiceNow, etc.)
• Experience with on-call support operations and working in limited risk tolerance production environments
• Familiarity with U.S. military hardware and software interfaces
• Willingness to work non-standard hours and weekends
• Customer or technical support experience with a focus on final-tier customer concern support

Benefits

• Highly competitive equity grants
• Comprehensive, competitive benefits package available at little to no cost to employees

Before you apply

• Eligible to obtain and maintain an active U.S. Secret security clearance

About the company

Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. Their family of systems is powered by Lattice OS, an AI-powered operating system.