Product Operations Technical Specialist, Launched Effects

The role

You will triage and root-cause complex electromechanical failures for the Altius drone fleet. You will perform log review and telemetry analysis to drive product fixes and fleet reliability.

What you will do

• Identify, triage, diagnose, and root-cause product incidents across the Altius fleet
• Perform log review, telemetry analysis, and diagnostics using Linux and command line tools
• Build technical expertise across the Altius air vehicle and launcher configurations
• Partner with software and hardware engineering teams for systemic reliability improvements
• Assess and improve fleet observability and health telemetry
• Collect, organize, and analyze system failure data to define trends
• Deliver technical support to global users and manage customer-facing incidents
• Translate between technical engineering teams and non-technical stakeholders
• Contribute to runbooks, triage procedures, and technical guidance

Required qualifications

• 2+ years of professional experience supporting, troubleshooting, or maintaining complex technical systems
• Bachelor's degree in a technical or related field, OR equivalent hands-on military, aerospace, or industrial technical experience
• Strong aptitude for problem solving in unstructured situations at the interface of hardware, software, and networking
• Demonstrated ability to find and resolve issues on your own
• Excellent written, visual, and verbal communication skills
• Eligible to obtain and maintain a U.S. Secret Security clearance
• Based in or willing to relocate to the Atlanta, GA area
• Willingness to work non-standard business hours on a rotating shift including weekends and holidays

Nice to have

• Experience supporting and/or deploying loitering munitions, tactical missiles, or unmanned aerial systems (UAS/Drones) as a DoD contractor or military end-user
• Familiarity with conventional ordnance systems, combat arms, or military aviation operations
• Hands-on experience with Linux command-line interfaces (CLI) and unix-like shells such as Bash or Zsh
• Familiarity with modern observability and ticketing tools (such as Grafana, PagerDuty, Jira, or Git)
• Experience leveraging data analytics (such as SQL or Palantir Foundry)
• Experience supporting incident-driven workflows in on-call or limited risk tolerance environments
• 1+ year of customer or technical support experience with a focus on final-tier customer concern support
• Prior military, DoD civilian, or government agency experience
• A defense and/or STEM background

Benefits

• Comprehensive, competitive benefits package available at little to no cost to employees

Before you apply

• Eligible to obtain and maintain a U.S. Secret Security clearance

About the company

Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. The Launched Effects team builds Altius, a family of tube-launched, highly autonomous drones.