Senior Product Operations Manager

The role

You will lead Product Operations across the Maritime and Maneuver Dominance portfolio. You will manage multiple managers and engineers to build and scale support functions for autonomous robotics platforms.

What you will do

• Lead Product Operations across the Maritime and Maneuver Dominance portfolio.
• Manage multiple teams and drive growth of sustainment capability and resourcing.
• Own hiring, performance, development, and organizational design.
• Hold accountability for product support quality and VOC signal quality.
• Scale support operations across the division's full portfolio.
• Align support headcount demand to support volume and product delivery schedules.
• Own the implementation and measurement of the fielded product reliability loop.
• Establish and enforce standards for triaging, diagnosing, and resolving product incidents.
• Sponsor initiatives that mature the function across the business.
• Serve as the point of contact for product and customer service support requirements.

Required qualifications

• 8+ years of professional experience managing, mastering, and supporting complex technical systems.
• Bachelor's degree in a engineering, business, or other relevant field
• Experience managing managers and leading multi-team organizations.
• Experience owning incident-driven workflows including triage, diagnosis, and resolution.
• Technical depth to follow work of engineers supporting robotic and electromechanical systems.
• Demonstrated familiarity with product improvement or reliability lifecycles and processes.
• Experience defining a sustainment model for fielded hardware.
• Experience building and defending quantitative models for support demand, headcount, or cost.
• Experience decomposing requirements into deliverables and driving results across functions.
• Ability to align senior cross-functional leadership and influence outcomes without authority.
• Excellent written, visual, and verbal communication skills.
• Active or eligible to obtain and maintain a U.S. Secret Security clearance.

Nice to have

• Experience establishing a product support or sustainment function from the ground up.
• Defense, law enforcement, or other government agency experience leading operational or technical teams.
• Domain knowledge of maritime and/or aviation systems.
• Consulting or process maturation project experience.
• Formal training or certification in a continuous improvement or project management discipline.
• Fluency with structured root cause methods.
• Working knowledge of reliability engineering fundamentals.
• Hands-on exposure to the failure behavior of fielded autonomous vehicles.
• Fluency with fleet data and observability tooling such as Grafana, Datadog, Jira, SQL, and Palantir Foundry.
• Experience translating support scope into contract or pricing structures.

Benefits

• Comprehensive, competitive benefits package available at little to no cost to employees.

Before you apply

• Active or eligible to obtain and maintain a U.S. Secret Security clearance.
• By submitting your application, you consent to Anduril Industries using a third-party service provider to conduct pre-employment risk, integrity, and due diligence screening.

About the company

Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. Their systems are powered by Lattice OS, an AI-powered operating system.