CAD Administrator

The role

You will establish, maintain, and optimize the Siemens NX CAD environment. You will provide technical support for CAD software and manage the IT helpdesk queue for design and engineering teams.

What you will do

• Develop, implement, monitor, and optimize the Siemens NX CAD environment.
• Provide specialized technical support for CAD software applications.
• Manage the incoming IT helpdesk queue.
• Resolve Tier 1 and Tier 2 technical support tickets related to CAD/PLM software issues.
• Meet or exceed established Service Level Agreements (SLAs).
• Onboard new hires by setting up workstations, user accounts, and software permissions.
• Create, organize, and maintain user-facing self-service documentation and internal IT knowledge base articles.
• Provide technical leadership and structured training to engineering and design teams.
• Coordinate configuration and improvement projects with various departments and external providers.
• Lead or champion reliability, capability, and continuous improvement projects related to the CAD/PLM environment.

Required qualifications

• Associate degree or Bachelor’s degree in Information Technology, Computer Science, Engineering, Drafting/Design, or equivalent work experience.
• 2–4 years of experience in an IT helpdesk/technical support role.
• Minimum 1–2 years of experience supporting or directly using CAD platforms (NX, SolidWorks) in a professional environment.
• Working knowledge interpreting NX Logs/Sys Logs.
• Strong written and verbal communication skills.
• Excellent troubleshooting skills with a methodical approach.
• Ability to explain complex technical issues to technical and non-technical staff.
• Patient, empathetic, and helpful attitude toward end-users under tight deadlines.
• Strong multitasking skills to manage a high volume of tickets.

Nice to have

• Experience administering Teamcenter PLM, including workflow, BOM, and access configuration.
• Multi-skilled experience administering and configuring Siemens NX with advanced troubleshooting capability across CAD, CAM, and CAE environments.
• Experience configuring NX templates, customization files, role-based settings, and standardized environments for multi-user deployments.
• Capable of obtaining U.S. Secret security clearance

Benefits

• Comprehensive, competitive benefits package available at little to no cost to employees.

Before you apply

• By submitting your application, you consent to Anduril Industries using a third-party service provider to conduct pre-employment risk, integrity, and due diligence screening.

About the company

Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. Their family of systems is powered by Lattice OS, an AI-powered operating system.