Director, Systems Support and Training

The role

You will lead a team responsible for the training and adoption of new systems. You will establish support models, manage budgets, and architect training programs for manufacturing and supply chain teams.

What you will do

• Build, lead, and mentor a team responsible for training and adoption of new systems
• Foster cross-functional collaboration across engineering teams
• Manage budgets, resources, and staffing
• Establish and own the end-to-end support model for enterprise systems
• Define and track operational SLAs
• Build feedback loops with Engineering and Product teams
• Architect role-based training programs and certifications
• Design and execute change management plans for system rollouts
• Implement modern learning tools and digital adoption platforms
• Serve as the executive escalation point for production-blocking software issues

Required qualifications

• 5+ years in software, systems, or manufacturing engineering
• 3+ years leading engineering teams
• Experience managing managers or a clear readiness to
• Demonstrated ownership of enterprise production systems at scale such as MES, ERP, MRP, WMS, PLM, or equivalent
• Strong systems architecture judgment
• Direct experience delivering software into a live manufacturing environment

Nice to have

• Experience standing up or scaling an internal engineering function inside a manufacturing or industrial company
• Hands-on background with Oracle ERP and modern application/platform stacks built above it
• Experience with platform models
• Applied automation, ML, or agent-based workflow experience in an operational setting
• High-rate or high-mix manufacturing, defense production, or regulated environments

Benefits

• Comprehensive, competitive benefits package available at little to no cost to employees

Before you apply

• By submitting your application, you consent to Anduril Industries using a third-party service provider to conduct pre-employment risk, integrity, and due diligence screening

About the company

Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. Their systems are powered by Lattice OS, an AI-powered operating system.