Product Operations Engineer

The role

You will architect systems to observe, maintain, and evolve the deployed Sentry fleet. You will build processes for root cause corrective action and develop observability tooling to measure capability availability.

What you will do

• Build and hold deep technical understanding of the Sentry system.
• Design, deploy, and improve the system that drives root cause corrective action (RCCA) cycles.
• Turn fleet failure data and field feedback into actionable product improvement signal.
• Apply and mature failure reporting, analysis, and corrective action (FRACAS) practice.
• Develop and deploy uptime reporting to measure capability availability.
• Build and improve observability tooling in partnership with engineering.
• Own, democratize, and improve the Sentry knowledge base.
• Expand self service resources, runbooks, SOPs, and troubleshooting guides.
• Lead iterative design cycles spanning product, engineering, and deployment functions.

Required qualifications

• 5+ years of experience in product operations, technical support, site reliability, or a comparable technical operations role supporting deployed hardware and software systems.
• Bachelor's degree in engineering, computer science, or another relevant technical field, or equivalent hands-on technical experience.
• Technical depth in robotics, mechatronics, or complex electromechanical systems.
• Experience driving root cause corrective action (RCCA) to closure on complex systems.
• Experience leading iterative design or improvement cycles across multiple engineering and operations teams.
• Proficiency developing monitoring queries, dashboards, and alerting configurations using observability platforms such as Datadog, Grafana, or similar tooling.
• Experience validating and verifying software changes on distributed or fielded systems.
• Scripting and automation skills (e.g., Python, Bash).
• Fluency with development and issue tracking tooling such as Git and Jira.
• Ability to author clear, thorough technical documentation including runbooks, SOPs, and troubleshooting guides.
• Ability to coordinate technical and non-technical efforts across multiple functions.
• Proven ability to work independently.

Nice to have

• Prior military or government agency exposure or experience
• Familiarity with reliability and quality methodologies such as FRACAS, FMEA, or equivalent structured failure analysis practice
• Experience with Linux system administration and command-line troubleshooting of electromechanical or networked systems
• Experience supporting autonomous sensor systems, counter-UAS systems, and/or complex robotics systems
• Experience building or owning a technical knowledge base, documentation system, or self service support resources
• Exposure to Anduril's Lattice OS or similar command-and-control software platforms
• Experience operating in limited risk tolerance production environments with on-call responsibilities
• Willingness to work non-standard hours and weekends when operational needs require

Benefits

• Comprehensive, competitive benefits package available at little to no cost to employees

Before you apply

• Eligible to obtain and maintain an active U.S. Secret security clearance.

About the company

Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology.