Mission Operations Engineer, Connected Warfare

The role

Mission Operations Engineers own customer relationships and deploy Anduril products to support missions. They provide technical support and training for Voyager products in tactical and non-tactical environments.

What you will do

• Provide virtual and on-site technical support and training to customers on Voyager solutions
• Provide technical support for Sales during customer meetings
• Ensure day-to-day operations of NOC and training technology infrastructure
• Provide assistance to customers remotely and on-site to resolve issues
• Provide technical escalation support to Tier 1 staff
• Assist in the maintenance of the test lab environment
• Provide prompt and accurate feedback to management regarding system and customer issues
• Document knowledge in the form of knowledge technical papers
• Maintain log and traceability of System Configurations delivered to customers
• Create systems documentation such as training, operations, installation, and maintenance manuals

Required qualifications

• Experience in program management and product deployment roles
• Exceptional interpersonal and stakeholder management skills
• Understanding of U.S. and allied military operations, doctrines, and multi-domain environments
• Experience translating and decomposing highly technical concepts into operational requirements and performance specifications
• Strong aptitude for problem solving in unstructured situations at the interface of hardware, software, and networking
• Willing to travel as necessary (25-50%)
• Eligible to obtain and maintain an active U.S. security clearance

Nice to have

• Experience in Defense Technology Product/Program Management, Solutions Architect, or Customer Success type roles
• Experience with DoD networks, software, SATCOM, and radios
• Familiarity with doctrinal, functional, and technical command and control concepts, processes, and principles

Benefits

• Comprehensive, competitive benefits package available at little to no cost to employees

Before you apply

• Eligible to obtain and maintain an active U.S. security clearance
• Consent to pre-employment risk, integrity, and due diligence screening

About the company

Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. Their family of systems is powered by Lattice OS, an AI-powered operating system.