Senior Manager, Product Operations

The role

You will lead Product Operations across the Frontier Systems portfolio. You will manage multiple managers and technical teams to support and improve fielded robotic and electromechanical products.

What you will do

• Lead Product Operations across the Frontier Systems portfolio
• Manage multiple teams and drive growth of sustainment capability and resourcing
• Own hiring, performance, development, and organizational design
• Hold accountability for the quality of product support delivered to customers and internal teams
• Scale support operations across the division's full portfolio
• Align support headcount demand to support volume, asset population, and delivery schedules
• Own the workflow that converts field failures into signal for product and reliability engineering
• Establish and enforce standards for triaging, diagnosing, escalating, and resolving product incidents
• Sponsor initiatives that mature the function
• Serve as the point of contact for assessing product and customer service support requirements

Required qualifications

• 8+ years of professional experience managing, mastering, and supporting complex technical systems (robotics, aerospace, defense, automotive, or other electromechanical domains)
• Bachelor's degree in a technical or related field, OR equivalent hands-on technical experience (military, industrial, or field support)
• Experience leading managers and multi-team organizations
• Experience owning incident-driven workflows at a standard-setting level
• Technical depth to follow the work of engineers and specialists supporting fielded robotic and electromechanical systems
• Demonstrated familiarity with product improvement or reliability lifecycles and processes
• Experience defining a sustainment model for fielded hardware across its service life
• Experience building and defending quantitative models that size support demand, headcount, or cost
• Project and program management ability applied outside a project management role
• Ability to align senior cross-functional leadership and influence outcomes without authority
• Excellent written, visual, and verbal communication skills
• Active or eligible to obtain and maintain a U.S. Secret Security clearance

Nice to have

• Experience establishing a product support or sustainment function from the ground up
• Defense, law enforcement, or other government agency experience leading air defense, intelligence, and/or force protection teams
• Consulting or process maturation project experience
• Formal training or certification in a continuous improvement or project management disciplines (such as Lean, Six Sigma, Kaizen, Agile, or PMP)
• Fluency with structured root cause methods such as fault tree analysis, fishbone, or 8D problem solving
• Working knowledge of reliability engineering fundamentals
• Hands-on exposure to the failure behavior of fielded robotic and sensor systems
• Comfort reading logs, telemetry, and test data, including hands-on use of Linux command-line interfaces and tooling such as Grafana, Datadog, Jira, Git, SQL, and Palantir Foundry
• Experience translating support scope into contract or pricing structures for operations and sustainment
• Fluency with the data layer of sustainment

Benefits

• Comprehensive, competitive benefits package available at little to no cost to employees

Before you apply

• Active or eligible to obtain and maintain a U.S. Secret Security clearance
• By submitting your application, you consent to Anduril Industries using a third-party service provider to conduct pre-employment risk, integrity, and due diligence screening

About the company

Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. The company's family of systems is powered by Lattice OS, an AI-powered operating system.